Smartsheet is often positioned as a project management tool. In practice, it delivers the most value when used as a lightweight operational system and single source of record across teams.

Across finance, HR, compliance, procurement, and operations, teams are running critical day-to-day work using a mix of spreadsheets, email, and shared folders. These processes are rarely complex enough to justify enterprise platforms, but they are far too important to manage informally.

This is where Smartsheet fits best.

Smartsheet: A Better Way to Run Operational Work

Most operational work is not a project.

It is recurring, ongoing, and cross-functional. It has owners, deadlines, dependencies, and audit requirements, but it doesn't start and end with a project plan.

Examples include:

• month-end close activities

• employee onboarding and offboarding

• vendor and contract tracking

• compliance evidence collection

• recurring KPI and board reporting

These processes tend to sit in what Smartsheet itself describes as the "forgotten middle": work that is too small for ERP, yet too complex for email.

Smartsheet is particularly effective here because it supports how work actually runs, without forcing organisations into rigid tools or predefined methodologies. Used this way, it stops behaving like a task list and starts functioning as a core enterprise service.

From Project Tool to Operational System of Record

When designed intentionally, Smartsheet becomes far more than a collaboration tool.

It becomes an operational system of record: a single, trusted place where:

• the current state of work is visible

• ownership is explicit

• approvals and hand-offs are tracked

• decisions and outcomes are auditable

Crucially, this is achieved without the overhead of traditional enterprise systems.

Smartsheet occupies a valuable middle ground:

• more structured and reliable than spreadsheets

• more scalable and transparent than email

• significantly lighter than ERP or bespoke workflow platforms

This balance is what allows it to operate as both a core enterprise service and a practical, day-to-day operational tool.

Replacing Email Chains with Structured Workflows

One of the clearest signs that a process has outgrown its tools is the inbox.

Long email chains, forwarded approvals, and buried attachments quickly become the de facto system of record, until something is missed, delayed, or disputed.

Smartsheet allows teams to replace email chains with structured workflows, where:

• requests are captured consistently

• approvals are visible and traceable

• status is clear without chasing

• information lives in one place

This shift alone dramatically reduces friction, improves accountability, and surfaces data that would otherwise remain hidden in inboxes.

What We Mean by a "Lightweight Operational System of Record"

A lightweight operational system of record is not about complexity or control for its own sake.

It is about creating just enough structure to run important work well.

In practice, this means a system that:

• holds the authoritative version of the truth

• is easy for teams to adopt and maintain

• supports cross-functional collaboration

• provides visibility without bureaucracy

Smartsheet excels here because it can be shaped around the process, rather than forcing the process to fit the tool.

Operational Use Cases Where Smartsheet Excels

When positioned and designed this way, Smartsheet consistently delivers value across back-office and operational teams.

Common examples include:

Month-End Close Readiness (Finance) Tracking close activities, dependencies, and owners with real-time visibility for leadership.

Employee Onboarding & Offboarding (HR) Coordinating HR, IT, finance, and managers through a single, auditable workflow.

Vendor & Supplier Lifecycle Management Managing onboarding, contracts, renewals, and risk without inbox chasing.

Contract & Renewal Tracking Reducing missed renewals and commercial risk through simple automation.

Compliance & Audit Evidence Tracking Maintaining a live register of controls, evidence, and ownership, not an annual scramble.

Procurement Requests & Approvals Introducing governance without slowing teams down.

Incident and Issue Tracking Connecting incidents to root cause and corrective action.

Policy Management and Attestation Clear evidence of who has acknowledged what, and when.

Marketing Intake and Content Governance Adding structure to creative workflows without killing flexibility.

Board and KPI Reporting Creating a repeatable reporting engine instead of monthly chasing.

Across all of these, Smartsheet acts as a single operational source of truth, supporting consistent execution without unnecessary complexity.

Why This Approach Works for Real Teams

Smartsheet works best when:

• work is structured, but not static

• multiple people contribute

• accountability matters

• visibility is more important than perfection

This is why it performs so well beyond traditional project management.

When teams move away from treating Smartsheet as "Excel in the cloud" or as a generic task tracker, and instead design it as a core enterprise service, the impact is immediate and durable.

When This Is the Right Fit

This approach is particularly effective when:

• processes are too small for ERP

• email is doing too much work

• spreadsheets are no longer reliable

• teams need clarity, not another platform

For organisations looking to run operational work more effectively and to get more from Smartsheet, this is where its real value lies.